Terms and Conditions

Consultations and fittings

All consultations and fittings are by private appointment, however I can travel to you depending on where you are located or arrange a mutual meeting place. With regards to traveling out of the county a charge of 55p per mile plus expenses will be made to the client.

To make the most of our initial consultation, please come with some ideas of style detail, dress shape or colour, a picture can be a good place to start.

We do not hold a stock of garments, other than collection samples.

Your dress will be created exclusively for you.

There is a minimum ordering time of 12 weeks however this may change depending on the time of year.

Your first consultation is free of charge and you are under no obligation at this point. Please allow up to an hour for this meeting. We will discuss design, ideas, and fabrics and make recommendations on styles.

Once you are happy with the estimate, we will require a deposit to commence work on your design, pattern construction and fabric sourcing.

Your toile or basic lining construction will be made from your measurements for your first fitting. There may be up to 4 fittings where we will ensure you have a perfect fit and you are happy with each stage.

Payment terms

A quoted price will be given and held for 28 days and a 35% deposit will be required in this time so that work can commence. Once the deposit has been paid your quote will be fixed, however if you change the design, add embellishment or change/add more fabric, the total cost will be adjusted.

Payments can be made by cash, cheque or bank transfer.

A second payment may be made halfway through the process with the balance paid on completion of the garment. If the final payment is made by cheque, we reserve the right to delay delivery/collection until the cheque has cleared.

In the event of a late payment we reserve the right to charge interest on the amount outstanding.

We will refer unpaid accounts to the county Courts or commercial debt recovery services. We reserve the right to claim compensation in respect of debt recovery costs.

We reserve the right to withhold all garments, services and copyright covering all works done by us until payment is made.

Garment care

Please take care with your handmade garments, they will be delivered to you, or collected by you, hanging in a gown bag with tissue paper. You should keep them hanging till they are worn, unless otherwise advised. All or most of the fabrics will be silk and will require a specialist dry clean.

All couture orders are non returnable and non refundable. If in the unlikely event that you are not happy with your garment, please contact us as soon as possible and we will do everything we can to resolve any problems.

We do not accept any returns on couture garments, all dress sales are final. Returns or exchanges are not accepted due to incorrectly ordered items, change of mind, cancellation of event or any other reason.

We reserve the right to make changes to our website and its contents without prior notice. We cannot take responsibility for typographical, colour or human error with regards to updated information. In all item descriptions, pictures, links and pricing we endeavour to be as accurate as possible, with reference to information contained in our website.

Client pictures of garments made by Christine Trewinnard may be displayed on the Website or on social media, but only with the clients consent. Any pictures of couture wedding dresses will not be shown until after the client’s date of event.

Confidentiality is assured for client information with regards to personal measurements, design detail and all other private correspondence.

Additional services

On the day

We can offer assistance ‘on the day’ to help you into your garment. There is a charge for this service of £30 per hour plus mileage and any other expenses incurred.

Alterations

For any garment that needs adjusting for a perfect fit, or for hand-me-down dresses, or even to up-cycle or give a vintage feel. We can accommodate Bridesmaids, Mother of the bride, brides and all occasion wear.

This service is by appointment only and payment is upon completion, but discussed prior to all work being carried out and agreed.